Privacy Policy

Effective Date: 11/25/2025
Last Updated: 2/23/2026

Everwell Mental Health, Inc. (“Everwell,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us, including through text messaging via our 800 number.

By using our website or providing your information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Voluntarily Provide

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Insurance information

  • Appointment requests

  • Information submitted through contact forms

  • Information submitted via SMS/text messaging

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

  • Referring website

This information is used for analytics and website functionality purposes.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and appointment requests

  • Provide mental health services

  • Communicate about scheduling and administrative matters

  • Send appointment reminders

  • Improve website performance

  • Maintain security and prevent fraud

  • Comply with legal obligations

We do not sell, rent, or trade your personal information.

3. Text Messaging (SMS) Communications

By providing your phone number, you consent to receive text messages from Everwell Mental Health, Inc. related to:

  • Appointment scheduling

  • Appointment reminders

  • Administrative communications

  • Follow-up communication regarding services

Message frequency varies based on your interaction with us.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. You may reply HELP for assistance or contact us at:

Phone: [Insert 800 Number]
Email: [Insert Email Address]

Consent to receive text messages is not a condition of receiving services.

We do not share SMS consent or phone numbers with third parties or affiliates for marketing purposes.

4. Confidentiality and HIPAA

Everwell Mental Health, Inc. is a healthcare provider. Information you share as part of therapy services may be protected under the Health Insurance Portability and Accountability Act (HIPAA).

Clinical information is governed by our separate Notice of Privacy Practices, which explains how Protected Health Information is used and disclosed.

Please note that standard website contact forms and SMS messaging may not be fully secure methods of communication. We encourage clients to avoid transmitting sensitive clinical information via standard text messaging unless specifically directed by their clinician.

5. How We Protect Your Information

We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

These measures include:

  • Secure hosting environments

  • Encrypted communication platforms when applicable

  • Access controls

  • HIPAA-compliant systems for clinical documentation

However, no method of transmission over the Internet is completely secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Enhance functionality

You may disable cookies in your browser settings, though some website features may not function properly.

7. Third-Party Services

We may use third-party service providers for:

  • Website hosting

  • Appointment scheduling platforms

  • Analytics services

  • Secure electronic health records

These providers are contractually obligated to protect your information and use it only for authorized purposes.

8. Your Privacy Rights

Depending on applicable state and federal law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent to communications

To exercise these rights, contact us at:

Email: [Insert Email Address]
Phone: [Insert 800 Number]

9. Children’s Privacy

Our website is not directed toward children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

10. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Maintain required healthcare records

Clinical records are retained in accordance with Connecticut state law and professional ethical standards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy, please contact:

Everwell Mental Health, Inc.

Phone: 855-934-5208
Email: admin@everwellct.org